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Policies
Shipping, Returns & Warranty
Straight answers, no fine-print games. Questions? Email help@repaddle.com.
Free shipping on orders $100 and up. Under $100, flat-rate shipping is $7.99. Expedited shipping is available at checkout.
Orders are processed and shipped within 1–2 business days. Delivery typically lands in 3–7 business days (continental US).
Every paddle is cleaned, inspected against our 12-point checklist, and shipped ready to play.
You'll get a tracking number by email as soon as your order ships.
Returns
We accept returns only on unused paddles in original, unplayed condition, within 30 days of delivery. The paddle must be exactly as it shipped — no court time, no scuffs, tape, or grip changes.
Accessories (grips, bundles, add-ons) are returnable only if unopened.
Because every refurbished paddle is a one-of-one item, we can't accept returns on paddles that have been played with or altered.
To start a return, email help@repaddle.com with your order number. We'll confirm and send instructions.
Refunds go to your original payment method once we receive the paddle and verify it's unused. Return shipping is the buyer's responsibility unless the paddle arrived misgraded or damaged — in that case we cover it and make it right.
Warranty
RePaddle does not offer a warranty on refurbished paddles. They're pre-owned gear, sold as-is after inspection.
What you do get is our arrival guarantee: every paddle passes a 12-point inspection and is guaranteed to arrive in the condition and grade described. If it shows up misgraded or with undisclosed damage, contact us within 3 days of delivery and we'll fix it (replacement, credit, or refund).
Beyond that, normal wear, breakage, or performance changes from play are not covered — there's no manufacturer or extended warranty on refurbished equipment.
Trade-In Terms
Your online quote is an estimate based on the details and photos you provide. Photos are required.
We email you a prepaid shipping label — sending your paddle in is free.
Store credit is issued only after we receive and inspect your paddle. The final offer is confirmed on arrival and may change if the paddle's condition differs from what was described.
Trade-ins are paid in RePaddle store credit only — no cash, PayPal, or Venmo. Credit is a gift card, redeemable on any paddle, valid for 12 months.
If you decline the final offer after shipping your paddle in, return shipping is at your expense. We'll send it back once return shipping is arranged.