Policies

Shipping, Returns & Warranty

Straight answers, no fine print games.

Shipping

Shipping is a flat $10.99 on every order, whatever the size of it. Expedited shipping is available at checkout.
Orders are processed and shipped within 1 to 2 business days. Delivery typically lands in 3 to 7 business days (continental US).
Every paddle is cleaned, inspected against our twelve point checklist, and shipped ready to play.
You get a tracking number by email as soon as your order ships.

Shipping protection is optional and costs $5.99. You add it in the cart. It is never added for you, and the box is never ticked in advance.
It covers the order if the parcel is lost or stolen in transit. Tell us within 30 days of the ship date and we refund the order in full or issue store credit, whichever you prefer.
It pays out as a refund or credit, never a replacement. Every paddle here is one of one, so there is no second copy of your unit for us to send.
You do not need it for a paddle that arrives damaged or misgraded. That is covered by the arrival guarantee below whether you bought protection or not.

We accept returns only on unused paddles in original, unplayed condition, within 30 days of delivery. The paddle must be exactly as it shipped: no court time, no scuffs, tape, or grip changes.
Accessories (grips, bundles, extras) are returnable only if unopened.
Because every paddle is a one of one item, we cannot accept returns on paddles that have been played with or altered.
To start a return, email help@repaddle.com with your order number. We confirm and send instructions.
Refunds go to your original payment method once we receive the paddle and verify it is unused. Return shipping is the buyer's responsibility unless the paddle arrived misgraded or damaged. In that case we cover it and make it right.

RePaddle does not offer a warranty on pre-owned paddles. They are graded pre-owned gear, inspected but not guaranteed against future wear.
What you do get is our arrival guarantee: every paddle passes a twelve point inspection and is guaranteed to arrive in the condition and grade described. If it shows up misgraded or with undisclosed damage, contact us within 3 days of delivery and we will fix it: replacement, credit, or refund.
Beyond that, normal wear, breakage, or performance changes from play are not covered. There is no manufacturer or extended warranty on pre-owned equipment.

Your online quote is an estimate based on the details and photos you provide. Photos are required.
We reserve the right to decline any paddle. We take all major brands, but acceptance is at our discretion.
We take paddles in Mint, Like New or Excellent condition. A paddle with heavy wear, a dead spot, delamination or a structural crack is declined rather than lowballed.
Postage to us is on RePaddle. Once you accept the offer we email you a prepaid label with a QR code, so you can post it without a printer. Return postage on a declined offer is still at your expense.
Store credit is issued only after we receive and inspect your paddle. The final offer is confirmed on arrival and may change if the condition differs from what was described.
Trade ins are paid in RePaddle store credit only: no cash, PayPal, or Venmo. Credit is an RPC- store credit code, redeemable on any paddle at checkout.
Every quote is an estimate until we have graded the paddle. It is priced from what you tell us. We confirm it against the same twelve points on arrival, and if the final offer differs we email it to you and issue nothing until you accept. Decline and we send the paddle back, with return postage at your expense.