Questions
Frequently asked
The short answers. The full policy lives on the pages each section links to, and those pages are the source of truth if the two ever disagree.
Questions
Buying
- What does one of one mean?
- Every listing is a single physical paddle rather than a model with stock behind it. The photos are of that unit, the grade is that unit's grade, and when it sells it is gone. There is no second one in the back.
- Are used pickleball paddles worth buying?
- For most players, yes. A paddle that has been played for a season is not a broken paddle; it is one somebody outgrew, and most have years left in them. The risk with buying used privately is that you cannot see what you are getting, which is what the twelve point inspection and the published grade exist to solve.
- How do you grade paddles?
- Every paddle is weighed, tapped, measured and checked on twelve points, then graded Mint, Like New or Excellent. If it falls below the floor it never reaches the shop. The grade it earns is the one on the listing, next to the price.
- Do the paddles come with a warranty?
- No. Everything is sold pre-owned and as inspected, with no manufacturer or extended warranty. What you get instead is three days from delivery to tell us it arrived misgraded or damaged, and we will make it right with a replacement, credit or refund.
- How do I know a used JOOLA is genuine?
- Run JOOLA's own checks: the JOOLA name on the face or edge guard, the triangle logo on the butt cap, crisp print, the model name and certification marks, and on some models the white Tech Flex window at the throat. And be wary of a price far below retail from a seller you do not know. Our guide walks through JOOLA's list in the order you can check it with the paddle in hand: How to spot a fake JOOLA paddle. Every JOOLA here was bought and inspected on one bench before listing, and RePaddle is an Authorized JOOLA Refurbished Reseller. That is an inspection, not an authentication service.
Questions
Shipping and returns
- How much is shipping?
- Shipping is a flat $10.99 on every order, whatever the size of it. Expedited shipping is available at checkout.
- How long does delivery take?
- Orders are processed and shipped within 1 to 2 business days, and delivery typically lands in 3 to 7 business days within the continental US. You get a tracking number by email as soon as your order ships.
- Can I return a paddle?
- Within 30 days of delivery, if it is unused: exactly as it shipped, with no court time, scuffs, tape or grip changes. Return shipping is the buyer's responsibility unless the paddle arrived misgraded or damaged, in which case we cover it. Accessories are returnable only if unopened.
Questions
Trade ins
- What is my used paddle worth?
- It depends on the model, its age and its condition. Tell us what you have, send photos, and a person comes back within 24 hours with an offer. The quote is an estimate until the paddle is in hand and graded against the same twelve points.
- Do you pay cash for paddles?
- No. Trade ins are paid in RePaddle store credit only: no cash, PayPal or Venmo. Credit arrives as a code redeemable on any paddle at checkout, and it is valid for 12 months.
- Who pays to ship a trade in?
- We do, coming in: you get a prepaid label once you accept the offer. Going back is yours. If we grade it on arrival, send a revised offer and you decline, the return trip is at your expense.
- Which brands do you take?
- All major brands, in Mint, Like New or Excellent condition. The lines we see most are Selkirk, JOOLA, Paddletek, Franklin, HEAD, Onix, Engage, Six Zero and Electrum, but the list is not a limit. Heavy wear, a dead spot, delamination or a cracked edge guard will not pass inspection. We do reserve the right to decline any paddle, and one that fails inspection is declined rather than lowballed.
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